Privacy Policy

Last Updated: September 11, 2026

At Scent O’Clock, we respect your privacy and are committed to protecting the personal information you provide when using our website, browsing our products, or placing an order. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, or place an order, we may collect information such as:

  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account login information
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting us
  • Order notes and other information you voluntarily submit

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and information about how you interact with our website.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Arrange delivery and shipping
  • Process payments
  • Create and manage customer accounts
  • Provide customer support
  • Respond to your questions and requests
  • Send order confirmations and important service-related communications
  • Improve our website, products, and customer experience
  • Prevent fraud, unauthorized transactions, and misuse of our website
  • Meet legal and regulatory requirements

We only use your personal information for legitimate business purposes and in ways reasonably necessary to provide our services.

3. Payment Information

Payments made through our website may be processed through available payment methods and third-party payment providers.

We do not intend to store complete payment card information on our website unless specifically required and securely supported by our payment provider. Payment information may be handled directly by the relevant payment service according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to provide essential functionality and improve your browsing experience.

Cookies may help us:

  • Keep products in your shopping cart
  • Remember your preferences
  • Maintain your login session
  • Understand how visitors use our website
  • Improve website performance and functionality

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Order Information

When you place an order, we collect information necessary to process and deliver your purchase. This may include your name, contact information, billing address, shipping address, order details, and any notes you provide.

We retain order information for as long as reasonably necessary for business, accounting, customer service, legal, and regulatory purposes.

6. Communications

We may contact you regarding:

  • Your order
  • Payment or delivery updates
  • Account-related matters
  • Customer service requests
  • Important changes to our website or services

Where applicable, you may also have the option to receive promotional communications. You can request to stop receiving marketing communications at any time.

7. Third-Party Services

We may use trusted third-party services to help operate our website and business, including services related to:

  • Payment processing
  • Website hosting
  • Shipping and delivery
  • Website analytics
  • Customer reviews
  • Security and fraud prevention

These third parties may process information only as necessary to provide their services and may have their own privacy policies.

8. Customer Reviews

If you choose to participate in our customer review program, your information may be shared with an independent review service for the purpose of requesting and collecting feedback about your purchase.

Participation in such review requests may be optional.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information when necessary with trusted service providers, delivery partners, payment processors, technology providers, or other parties that help us operate our business and provide services to you.

We may also disclose information where required by law, legal proceedings, governmental authorities, or where necessary to protect our rights, customers, website, or business.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Ask us to limit certain uses of your information
  • Withdraw consent where processing is based on consent
  • Object to certain processing activities
  • Request information about how your personal information is used

Some information may need to be retained where we have a legitimate business or legal obligation to do so.

12. Children’s Privacy

Our website is not intended for children who are unable to provide valid consent under applicable law. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

13. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Scent O’Clock
Swat, Pakistan
Phone: +92 340 0094752
Email: contact@scentoclock.shop

We will make reasonable efforts to respond to privacy-related requests and questions in a timely manner.