Last Updated: September 11, 2026
At Scent O’Clock, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 15 days of receiving your order, subject to the conditions outlined below.
You have 15 days from the date you receive your order to request a return.
To be eligible for a return:
Products that do not meet these conditions may not be eligible for a return or refund.
To request a return, contact us within 15 days of receiving your order.
Please provide:
Our team will review your request and provide instructions for returning the product if it is eligible.
Email: contact@scentoclock.shop
Phone: +92 340 0094752
Please do not send a product back before receiving return instructions from our team.
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.
We may request clear photographs or videos showing:
After reviewing the issue, we may offer an appropriate solution, which may include a replacement, exchange, or refund.
If you receive a product that is different from what you ordered, please contact us within 15 days of delivery.
After verification, we will work with you to arrange an appropriate replacement or refund.
Certain products may not be eligible for return due to their nature or condition.
Returns may not be accepted for:
For a return due to a change of mind, incorrect selection, or another reason that is not caused by an error or defect on our part, the customer may be responsible for the return shipping cost.
If the return is due to a product being defective, damaged during delivery, or incorrectly supplied by us, we may arrange or reimburse reasonable return shipping costs, subject to verification.
Once we receive and inspect your returned product, we will notify you whether your return has been approved.
If approved, the refund will be processed using the applicable payment method or another agreed method.
The time required for the refund to reach you may depend on your payment provider or financial institution.
We are not responsible for delays caused by banks, payment processors, or other third-party financial services.
In certain situations, a partial refund may be offered if:
Any partial refund will be determined after reviewing the returned product.
If you receive a damaged, defective, or incorrect product, we may offer an exchange where the requested product is available.
If the replacement product is unavailable, we may offer a refund or another suitable solution.
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will try to accommodate cancellation requests, but an order may not be cancellable once it has been processed, dispatched, or shipped.
If an order has already been shipped, you may need to receive the order and follow our return procedure.
Products purchased during a sale or promotional campaign may be subject to specific return conditions communicated at the time of purchase.
Unless otherwise stated, our standard 15-day return policy applies.
A refund may be refused if the returned product:
Return requests are generally reviewed after we receive the required information and, where applicable, the returned product.
Refund processing times can vary depending on the payment method and financial institution. We will initiate an approved refund as soon as reasonably possible after the return has been accepted.
If you have any questions about returns, exchanges, or refunds, please contact us:
Scent O’Clock
Swat, Pakistan
Phone: +92 340 0094752
Email: contact@scentoclock.shop
We give customers 15 days from delivery to request a return, provided the product meets the eligibility requirements described in this policy. Our goal is to make the return and refund process straightforward, transparent, and fair.
